退貨及退款政策
**As a Customer, you should understand that it is your responsibility to check local import laws and local tax regulations before purchasing this product/item. **
Our company's service attitude is professional and cautious, and we repeatedly review orders before sending out to ensure that the products are of good quality. Please verify the product as soon as possible after receiving it. If the product complies with our "Return and Exchange Policy", we will make relevant arrangements for you. Otherwise, under normal circumstances, we will not accept any request for exchange or order cancellation.
The return and exchange policy does not cover any items that have been abused, altered, misused or damaged by accident or intentional abuse. As the buyer, you understand that these products are moderately durable items, but they are not indestructible. If these products/items are handled improperly or roughly, the product will be damaged. As a buyer, you understand this and the return policy does not cover such situations.
Return and exchange procedures:
To safeguard your rights and interests, please keep a record of the entire procedure upon receiving the items. The entire video file will be the foundation if there are any issues with the product, damage from crushing during transit, etc. (the entire video will be captured starting from the unopened state of the delivery box).
The video must clearly capture the (unopened state), (unpacking process), (object body), (product details), etc.
If you have any concerns about the product, please contact Bang Bang customer service staff with [ Full video file] via email: order@tokyo-model.com.hk or Whatsapp within 3 days from the day (inclusive) of receipt, late application will not be accepted.
Product exchanges must be completed within 7 days from the date of receipt of the goods, including holidays. After 7 days, no return, refund, or exchange service will be provided.
Any applicable taxes and the cost of return shipment must be covered by the buyer.
Conditions under which product exchanges, refunds, or returns are accepted:
"Original clear unboxing video" must be clearly visible throughout the video. Videos with evident editing marks or those that are fast-forwarded won't be allowed.
*Tokyo Model Company retains the right to decide any disagreement in the end.*
- Applications submitted within the 7-day return period after receipt;
- The items are defective, damage not caused by man or have quality problems;
- The product delivered is different from the product ordered;
- The product delivered clearly did not match the description on the website.
- The item is unused and in the condition in which it was sold, together with all of the parts and accessories supplied came with the item, including instructions, certificates, labels, tags, consumables, bags, and boxes;
- The ordered item is out of stock.